Frequently Asked Questions

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Touch ups can be tricky, but we’ve got a pretty good track record of being able to keep our customers happy.

Any chips or scratches will be prepped, primed, colour matched, and then lacquered.  The aim is to give you back a frame where you can’t spot the previous damage. 

Not at the moment. We’ve scaled back on the work we do for personal reasons. That may change in the future, in which case we‘ll update the website.

For a touch up, no. You can give us a compete bike. If we need to remove any components we can do that, and refit them after your paintworks been repaired.

May be an additional charge for this, depending on how much work is involved.

No. I’m not a frame builder, and I can’t do carbon repairs. But I know people that can. Drop me a line and I’ll put you in touch with them. 

I can of course sort out the paintwork after any repair work.

Afraid not. It’s not possible to accurately mask existing logos. They wouldn’t need to be resprayed completely, and this probably means the frame would need to be resprayed too.

I tend to get booked up some weeks or months ahead, and there’s a limit to the number of frames I can work on at a time, so we’ll need to agree a date for you to drop your frame off.

Probably. On an older frame this probably isn’t an issue, but on a new frame it‘s worth checking with the supplier/manufacturer if this is something you’re concerned about. That said, nothing I‘d do as part of the painting process will damage a frame. 

Only you know the answer to that. 

If you're getting any pain, or you're becoming uncomfortable after spending a while on a bike, then chances are there's something that can be changed to make this better. We're also all getting older, so a bike fit from a few years ago may not be the best for you now.

The aim of a bike fit is to find the most comfortable position for you. Riding a bike shouldn't be an uncomfortable experience. It should make you smile.

If you've never had this done, or you've had it done by someone else, then we'd want to do this for you before starting to look at the rest of your position on the bike. Cleat position really is the key stone of a bike fit. If it's not right then nothing else will be.

I can. Drop me a line, and let me know what needs doing, and I‘ll let you know if I can help.

Yes, I’m happy to receive frames in the post.

If you want your frame posted back to you I can do that too, but please bear in mind the following:

1. The frame will need to cure for around 3 weeks before it can be sent back to you. This is to give the paint and lacquer a chance to cure before wrapping. 

2. I will package the frame using the packing you’ve used to send your frame to me. The better packaged the frame is when it’s sent, the better it will be when it’s returned. 

3.  I always use UPS to send frames. The cost of shipping is generally around £50-60.

4. I obviously can’t be responsible for any damage caused during transit.

5. It is far better to come and collect your frame in person, but if that‘s just not possible for you, and you accept the above, then we can do this for you.